returns & exchanges

Art by Keita Thomas gladly accepts returns and exchanges of art prints and printed reproductions, however all original painting sales are final and non-refundable.

Contact me within: 7 days of delivery if you would like to return or exchange an art print or printed reproduction.

Return items back within: 30 days of delivery

I don't accept cancellations once the item has been shipped, but please contact keita@keitathomas.com if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return:

If we do agree you should send an item back in order to receive a refund or exchange, you are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.

shipping

Processing time:

The time I need to prepare an order for dispatch varies. (prints are faster than original paintings to ship for example) For details, see individual items.

Estimated delivery times:

North America: 1-2 weeks

Europe: 2-3 weeks

International (other than Europe): 4 weeks

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose and where you are located in the world.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. Art by Keita Thomas is not responsible for delays due to customs.

If you we have spoken via email at keita@keitathomas.com, and have agreed that an item will be returned and shipped back to Keita Thomas, you should mail your product to: Box 895, Pemberton, BC, V0N 2L0, CANADA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.